Return Policy
100 nights free trial is applicable on standard size adult mattresses only.
Navigate to the following Feelmax product fine print page to know about trial policy, returns/refunds, warranty and care instructions:
- Mattresses
- Baby Mattress
- Accessories/Bedding
- Pet Bed
Note – We are committed to provide a friendly and hassle-free experience. The item you purchased will be shipped via our trusted delivery partners. In the event of delivery damage or possible wrong delivery, please contact us within 72 Hours of delivery to investigate.
For missing/damage/undelivered items the customer has to reach out to us in 48hrs with below docs/proofs.
- Shipment label image.
- Shipment Invoice Image.
- Outer Packaging Images.
- Image of the Item Received. ( Damage/ wrong/missing items in case of multiple items ordered )
- Packaging Video showing label image clearly as well.
- Unboxing Video.
Applicable Law
All sales and interactions with Noor Industries Sleep Management shall be governed by and interpreted and construed in accordance with the laws of India. In case of any disputes with Noor Industries Sleep Management/Feelmax, the same shall be subject to courts/authorities/forums in Uttar Pradesh only.
Adult Mattress
Refunds and Returns
If you’re not completely satisfied within 100 nights of sleeping on your new Feelmax mattress you may return it and you are entitled to a full refund. Products must be in a donatable condition to be eligible for return (e.g., no stains, tears or other soiling including odors)
Once you have purchased your feelmax mattress, you have up to 100 nights to request your return.
Returns for website purchases must be made directly via our website, through email on info Feelmaxdigital@gmail.com
Refunds will be made via the same payment method used to order the mattress
We will be sending you packaging material with documents for the reverse pickup and your original mattress will be scheduled for pick up within 7 working days of receiving the ‘return’ or ‘refund’ request with the information we require.
Please note, the collections can take up to 5 business days.
If there are any cancellations after dispatch of the order, a fee for logistics will be charged to the customer depending on the product and case at hand.
In case of receiving a damaged product please inform our customer service team within 72 hours of product delivery by calling us on +91 9511344797 or send us an email to info Feelmaxdigital@gmail.com
Terms and Conditions
- 100 Nights Trial is applicable for the first 100 nights from the date of delivery. In case of a swap between different models, the 100 Nights trial will be still calculated from the day your product is delivered.
- 100 Nights Trial is applicable only on standard size mattresses and not available on custom size mattresses.
- Cancellations are not allowed on custom size mattresses.
- 100 Nights trial Policy is not applicable on orders the have been placed via Flipkart and Paytm.
- For a full refund, you may decide to return the mattress any time before the end of 100 nights.
- Return and Refund on 100 Nights Trial offer will not be applicable if the product falls under an exception to Return/Refund under 100 Nights Trial.
- Our 100 Nights Trial offer applies only to the original purchaser of genuine Feelmax mattress purchased from Www.feelmax.in or any other website authorised by Feelmax.
- Like any relationship, one has to date before marrying! We ask you to give your Feelmax mattress a fair trial for a minimum of 2 weeks. Research shows that it takes just about that much time for your body to start adjusting to any new mattress!
- We will need photographic proof of the product from your end while opting for a return. We may cancel the request if you fail to provide substantial proof.
- The final decision on refund under 100 Nights Trial offer will be made by Noor Industries Sleep Management / Feelmax. The company reserves the complete right to refuse any request claim if it doesn’t fulfill the Terms and Conditions of the 100 Nights Trial Offer.
- For items missing or not delivered, request you to raise to our customer care team within 72 hours of the item delivered message.
- Disputes, if any, are subject to Uttar Pradesh jurisdiction only
Exceptions to Return/Refund under 100 Nights Trial
- There should be no sign of dirt or damage on the mattress.
- This policy is not applicable on products other than Feelmax mattresses (such as pillows, bedding, baby products, beds & dog beds).
- This policy is limited to one mattress or one smart base return per household per year.
- This policy is not applicable on the Baby Mattress.
Warranty
The 10-year limited warranty begins at the date of purchase and is valid up to 10 years from the date of purchase.
In case of a manufacturing defect covered by the warranty within 1 year of purchase, the mattress will be repaired or replaced with a then-current comparable model and size of the mattress. In case of any manufacturing defect after the first, either a repair or in case if a repair is not possible, a Prorated Credit Settlement will be applicable. This means for every year you own it, you would receive less and less credit. It is also suggested that mattresses be replaced every 8-10 years for hygiene purposes.
The warranty covers
- Visible indentation or sagging of the mattress greater than 2.54cm (1 inch) and not resulting from improper use, an improper bed, bed base or foundation.
- Please note a + or – 15 mm variation in length, width and thickness is in the tolerance limit and can also be subjective to individual measurements taken from the center of the mattress.
- A manufacturing defect in the cover zipper. This does not include breakage of the zipper from improper or manhandling of the zipper.
- Any physical defects in the material or workmanship, subject to limitations described in this warranty.
The warranty does not cover
- Issues that result from normal wear and tear or improper use are not subject to this Limited Warranty. The intended use of your mattress is for sleeping, resting and laying on; any other use of this mattress shall be considered the misuse of the mattress and will void your Limited Warranty. Exclusions from the Limited Warranty include but are not limited to normal wear and tear. Any improper use of the mattress.
- Minor imperfections such as slight cosmetic flaws.
- Stains, tears burns and discoloration that occur over time and/or are caused by the customer. Indentions, sagging or body indentions less than 2.54cm (1-inch) deep.
- Personal opinions or preferences regarding the softness, firmness or attributes of a mattress.
- Any mattresses purchased or acquired used, resold, gifted or anyway not in possession of the original owner. Any mattress purchased from a non-authorized Feelmax distributor.
- Physical damage to a mattress caused by the customer.
- Allergies or sensitivities to fabrics or materials.
- Damage caused by animals, rodents or children.
- Naturally occurring aromas from foam, cotton or other materials.
- A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the Mattress
Care
- Cleaning – Use a soft, damp and clean cloth using small circular motions to clean. You may use light fabric cleaning products. Please DO NOT machine wash or machine dry the mattress cover.
- Placing a new mattress on an old foundation: may not provide sufficient support. It may appear that the mattress is sagging when it is actually the foundation that supports the entire mattress that is faulty.
- Bending the mattress or its corners in any circumstance is not recommended and might damage the Foam.
- Always protect the mattress from water and other liquids
Baby Mattress
Trial/Returns
Baby mattress is a non-returnable product.
No trial policy is applicable on the Baby Mattress
If there are any cancellations after dispatch of the order, a fee for logistics will be charged to the customer depending on the product and case at hand.
Warranty
The 1-year limited warranty begins at the date of purchase and is valid up to 1 year from the date of purchase.
In case of a manufacturing defect covered by the warranty within 1 year of purchase, the mattress will be repaired or replaced with a then-current comparable model and size of the mattress. In case of any manufacturing defect after the first, either a repair or in case if a repair is not possible, a Prorated Credit Settlement will be applicable. This means for every year you own it, you would receive less and less credit. It is also suggested that mattresses be replaced every couple of years for hygiene purposes.
In case of receiving a damaged product please inform our customer service team within 3 days of product delivery by calling us on +91 9511344797 or send us an email to info Feelmaxdigital@gmail.com
The warranty covers
- Visible indentation or sagging of the mattress greater than 2.54cm (1 inch) and not resulting from improper use, an improper bed, bed base or foundation.
- Please note a + or – 15 mm variation in length, width and thickness is in the tolerance limit and can also be subjective to individual measurements taken from the center of the mattress.
- A manufacturing defect in the cover zipper. This does not include breakage of the zipper from improper or manhandling of the zipper.
- Any physical defects in the material or workmanship, subject to limitations described in this warranty.
The warranty does not cove
- Issues that result from normal wear and tear or improper use are not subject to this limited warranty. The intended use of your mattress is for sleeping, resting and laying on; any other use of this mattress shall be considered the misuse of the mattress and will void your Limited Warranty. Exclusions from the Limited Warranty include but are not limited to normal wear and tear. Any improper use of the mattress.
- Minor imperfections such as slight cosmetic flaws.
- Stains, tears burns and discoloration that occur over time and/or are caused by the customer. Indentions, sagging or body indentions less than 2.54cm (1 inch) deep.
- Personal opinions or preferences regarding the softness, firmness or attributes of a mattress.
- Any mattresses purchased or acquired used, resold, gifted or anyway not in possession of the original owner. Any mattress purchased from a non-authorized Feelmax distributor.
- Physical damage to a mattress caused by the customer.
- Allergies or sensitivities to fabrics or materials.
- Damage caused by animals, rodents or children.
- Naturally occurring aromas from foam, cotton or other materials.
- A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the Mattress
Care
- Cover – Can use hand or machine wash the cover with warm or cold water on a gentle cycle. Use low heat and tumble dry. Do NOT iron, bleach or dry clean.
- High Density Foam – This layer is not washable, do not allow water to seep into the foam, it is advised to keep the foam dry as much as possible. Do not bend the mattress as it might damage the foam.
Accessories
Trial/Returns
Accessories is a non-returnable product.
No trial policy is applicable to the accessories which includes Weighted Blanket, Reversible Comforter, Mattress Protector, Feelmax pillows and pillow cases.
A replacement will be accepted only if incase there is damage or defect to the product during delivery. Please ensure you keep the original box incase of a replacement.
In case of receiving a damaged product please inform our customer service team within 3 days of product delivery by calling us on +91 9511344797 or send us an email to info Feelmaxdigital@gmail.com
- A brief description of the alleged defect.
- Proof of purchase (receipt or confirmation email).
- A photo documenting the alleged defect.
If there are any cancellations or size changes after dispatch of the order, a fee for logistics will be charged to the customer depending on the product and case at hand.
Warranty
All Feelmax accessories come with 1 year limited warranty which begins at the date of purchase. It covers manufacturing defects only, resulting from defective material or workmanship in the product you have purchased.
The warranty does not cover
- Any Feelmax accessory purchased or acquired used, resold, gifted or anyway not in possession of the original owner.
- Any Feelmax accessory purchased from a non-authorized Feelmax distributor
Care
Memory Foam Pillow
You can machine wash the cover on a warm cycle. DO NOT wash the foam. Bending the pillow or its corners in any circumstance is not recommended and might damage the foam. Always protect the pillow from water and other liquids.
Cloud Pillow
Can be machine washed separately with warm or cold water on a gentle cycle. Use low heat and tumble dry. Can be dry cleaned. Do not Iron. Push all four corners towards the centre from time to time to maintain the plush of the pillow.
Cuddle Pillow
Can be machine washed separately with warm or cold water on a gentle cycle. Use low heat and tumble dry. Can be dry cleaned. Do not Iron. Use with a cover to keep clean for longer periods.
Protector
Hand or machine wash the cover with warm or cold water on a gentle cycle. Use low heat and tumble dry. Do NOT iron, bleach or dry clean.
Comforter
Can be machine washed separately with warm or cold water on a gentle cycle. Use low heat and tumble dry. Can be dry cleaned. Do not Iron. Can be used with a cover, corners have loops to keep the comforter in place inside a cover
Pillow case
Can be machine washed separately with warm or cold water on a gentle cycle. Use low heat and tumble dry. Can be dry cleaned. Can be Ironed on low heat.
Weighted Blanket
Must only be hand washed or dry cleaned ONLY. Do NOT machine wash, iron or bleach. Always protect the blanket from water and other liquids.
Pet Mattress
Trial/Returns
Pet Bed is a non-returnable product.
No trial policy is applicable on the Pet Bed
If there are any cancellations after dispatch of the order, a fee for logistics will be charged to the customer depending on the product and case at hand.
Warranty
Both original and orthopaedic come with 1 year limited warranty which begins at the date of purchase. It covers manufacturing defects only, resulting from defective material or workmanship in the product you have purchased.
In case of receiving a damaged product please inform our customer service team within 3 days of product delivery by calling us on +91 9511344797 or send us an email to info Feelmaxdigital@gmail.com.
- A brief description of the alleged defect.
- Proof of purchase (receipt or confirmation email).
- A photo documenting the alleged defect.
If there are any cancellations or size changes after dispatch of the order, a fee for logistics will be charged to the customer depending on the product and case at hand.
The Warranty Does Not Cover
- Any Feelmax pet bed purchased or acquired used, resold, gifted or anyway not in possession of the original owner.
- Any Feelmax pet bed purchased from a non-authorized Feelmax distributor
Care
Pet Bed Original
You can hand or machine wash the cover with warm or cold water on a gentle cycle. Use low heat and tumble dry. Do NOT iron or bleach. Can be dry clean. DO NOT wash the inner bag of foam and polyfill. Always protect the inner bag from water and other liquids.
Pet Bed Orthopaedic
You can hand or machine wash the cover with warm or cold water on a gentle cycle. Use low heat and tumble dry. Do NOT iron or bleach. Can be dry clean. DO NOT wash the foam. Bending the foam or its corners in any circumstance is not recommended and might damage the foam. Always protect the foam from water and other liquids.