Inside Sales Executive

About Feelmax

Feelmax is a new-age Indian D2C brand revolutionizing the way people experience sleep and everyday comfort—from ergonomic mattresses and orthopedic sleep solutions to premium pillows, toppers, and wellness-driven lifestyle products. At Feelmax, we are building accessible, design-first products that enable deep rest, posture support, and overall wellbeing.

Role Overview

As an Inside Sales Executive at Feelmax, you will play a key role in driving sales conversions for our mattress and sleep product lines. You will handle inbound and outbound leads, understand customer sleep preferences and pain points, provide tailored product recommendations, and ensure a smooth buying experience from inquiry to order closure. This role demands excellent communication, empathy, and strong product understanding, as you’ll be assisting B2C customers (individual buyers).

Key Responsibilities

• Lead Management: Handle daily inbound and outbound calls, WhatsApp messages, and email inquiries from leads generated via digital ads, website, and marketplaces.

• Needs Assessment: Understand customer requirements, identify sleep pain points (e.g., back pain, spinal alignment, heat retention, firmness preferences), and recommend the right Feelmax mattress accordingly.

• Collateral Sharing: Share product videos, specification sheets, warranty details, and quotations to aid customer decision-making.

• CRM Maintenance: Maintain and update lead details, follow-ups, and sales statuses in CRM tools (e.g., LeadSquared, Gorgias, Google Sheets).

• Structured Sales Process: Follow a systematic sales call flow: discovery, pitch, virtual demo/consultation, objection handling, and closure.

• Order Fulfillment Coordination: Coordinate with operations and logistics teams to ensure timely delivery and high customer satisfaction.

• Target Achievement: Consistently achieve daily, weekly, and monthly revenue and conversion targets.

• Customer Empathy: Maintain professionalism and empathy in every customer interaction.

Skills & Competencies

• Communication: Strong oral and written communication skills (English & Hindi mandatory; regional languages are a plus).

• Sales Drive: Sales-focused mindset with high energy, confidence, and ownership.

• Rapport Building: Ability to understand customer psychology and build trust quickly.

• Tech Savvy: Hands-on experience with CRMs, WhatsApp Business, or sales tracking tools preferred.

• Objection Handling: Excellent problem-solving and consultative selling skills.

• Empathy: High empathy towards customers dealing with chronic back pain, sleep issues, or specific ergonomic support needs.

Requirements

• Experience: 1–3 years in Inside Sales / Telesales / Customer Success (D2C, Home & Furniture, Healthcare, or E-commerce preferred).

• Education: Bachelor’s degree or equivalent.

• Availability: Willing to work 6 days a week with rotational week-offs.

What We Offer

• Competitive Compensation: Attractive fixed salary + high-performance sales incentives.

• Impactful Work: Opportunity to work with one of India’s fastest-growing D2C brands in the sleep and wellness space.

• Training & Development: Structured training on sleep science, product technology, and consultative sales techniques.

• Career Advancement: Clear pathways into Team Lead, Key Account Management, or B2B Sales roles.