Our Job Opportunities

Join the Feelmax Team!

Be a part of a brand that is redefining innovative sleep and ergonomic solutions across India. At Feelmax, we believe in empowering our team with the right tools, training, and growth opportunities to succeed in the field. If you are energetic, ambitious, and eager to grow in B2B sales—we want you on our team!

About the Role

We are hiring Territory Managers who are passionate about field sales and enjoy building strong channel partnerships, closing high-value deals, and celebrating the rewards of sales success. This is an individual contributor role with high visibility, direct market impact, and exceptional growth potential.

Key Responsibilities

• B2B Business Development: Actively drive new channel partner acquisition and corporate sales for Feelmax.

• Target Achievement: Consistently meet and exceed monthly & quarterly sales and revenue targets.

• Network Expansion: Expand our B2B network across furniture retailers, mattress outlets, interior design firms, hospitality partners (hotels/resorts), and corporate wellness buyers.

• Industry Growth: Develop business, capture market share, and establish Feelmax as a preferred brand in the mattress and sleep solutions space.

• Key Account Management: Nurture, manage, and scale relationships with key retail partners and institutional accounts.

• Market Coverage: Ensure deep market penetration, active product display placement, and stock availability across assigned territories.

• Market Intelligence: Track competitor trends, pricing strategies, and display presence to identify new growth opportunities.

• Strategy Execution: Execute regional sales strategies and drive effective on-ground marketing and trade initiatives.

Requirements

• Experience: 1–4 years of field sales experience (Furniture / Home Furnishings / Consumer Durables / Building Materials / any B2B Business Development).

• Consultative Selling: Proven ability to sell on value, quality, and service rather than just price.

• Channel Management: Strong networking, negotiation, and relationship-building skills across dealer and retail networks.

• Drive & Ownership: Highly self-motivated with an ownership mindset—we welcome candidates who are driven to prove themselves and scale fast in B2B sales!

About Feelmax

Feelmax is a new-age Indian D2C brand revolutionizing the way people experience sleep and everyday comfort—from ergonomic mattresses and orthopedic sleep solutions to premium pillows, toppers, and wellness-driven lifestyle products. At Feelmax, we are building accessible, design-first products that enable deep rest, posture support, and overall wellbeing.

Role Overview

As an Inside Sales Executive at Feelmax, you will play a key role in driving sales conversions for our mattress and sleep product lines. You will handle inbound and outbound leads, understand customer sleep preferences and pain points, provide tailored product recommendations, and ensure a smooth buying experience from inquiry to order closure. This role demands excellent communication, empathy, and strong product understanding, as you’ll be assisting B2C customers (individual buyers).

Key Responsibilities

• Lead Management: Handle daily inbound and outbound calls, WhatsApp messages, and email inquiries from leads generated via digital ads, website, and marketplaces.

• Needs Assessment: Understand customer requirements, identify sleep pain points (e.g., back pain, spinal alignment, heat retention, firmness preferences), and recommend the right Feelmax mattress accordingly.

• Collateral Sharing: Share product videos, specification sheets, warranty details, and quotations to aid customer decision-making.

• CRM Maintenance: Maintain and update lead details, follow-ups, and sales statuses in CRM tools (e.g., LeadSquared, Gorgias, Google Sheets).

• Structured Sales Process: Follow a systematic sales call flow: discovery, pitch, virtual demo/consultation, objection handling, and closure.

• Order Fulfillment Coordination: Coordinate with operations and logistics teams to ensure timely delivery and high customer satisfaction.

• Target Achievement: Consistently achieve daily, weekly, and monthly revenue and conversion targets.

• Customer Empathy: Maintain professionalism and empathy in every customer interaction.

Skills & Competencies

• Communication: Strong oral and written communication skills (English & Hindi mandatory; regional languages are a plus).

• Sales Drive: Sales-focused mindset with high energy, confidence, and ownership.

• Rapport Building: Ability to understand customer psychology and build trust quickly.

• Tech Savvy: Hands-on experience with CRMs, WhatsApp Business, or sales tracking tools preferred.

• Objection Handling: Excellent problem-solving and consultative selling skills.

• Empathy: High empathy towards customers dealing with chronic back pain, sleep issues, or specific ergonomic support needs.

Requirements

• Experience: 1–3 years in Inside Sales / Telesales / Customer Success (D2C, Home & Furniture, Healthcare, or E-commerce preferred).

• Education: Bachelor’s degree or equivalent.

• Availability: Willing to work 6 days a week with rotational week-offs.

What We Offer

• Competitive Compensation: Attractive fixed salary + high-performance sales incentives.

• Impactful Work: Opportunity to work with one of India’s fastest-growing D2C brands in the sleep and wellness space.

• Training & Development: Structured training on sleep science, product technology, and consultative sales techniques.

• Career Advancement: Clear pathways into Team Lead, Key Account Management, or B2B Sales roles.

Who We Are

Feelmax is an innovative, fast-growing Indian D2C sleep and wellness brand dedicated to helping people rest, recover, and sleep better. From high-performance ergonomic mattresses and orthopedic sleep solutions to memory foam pillows, toppers, and comfort accessories, Feelmax blends sleep science, premium materials, and modern design to transform everyday recovery.

Our Vision – Redefining Sleep & Comfort for Modern Living

Job Summary

We are seeking an enthusiastic and customer-focused Social Media Customer Support Representative to join our team. In this role, you will be responsible for engaging with customers across various social media platforms, addressing inquiries regarding our mattresses and sleep products, resolving concerns, and ensuring high customer satisfaction. You will act as the voice of Feelmax, maintaining an empathetic, warm, and professional tone in all interactions while providing timely and accurate assistance.

Key Responsibilities

1. Customer Engagement

• Respond promptly to customer queries, DMs, and comments on social media platforms, including Instagram, Facebook, Twitter (X), LinkedIn, and YouTube.

• Engage in meaningful conversations with prospective and existing buyers to guide their purchasing decisions and build strong brand loyalty.

2. Issue Resolution

• Address customer concerns related to mattress firmness, order tracking, trials, warranties, and delivery schedules.

• Resolve complaints promptly and escalate complex logistics or product cases to internal teams when necessary.

• Follow up proactively with customers to ensure their concerns are fully addressed and they are satisfied with their sleep experience.

3. Monitoring & Listening

• Monitor social media channels for brand mentions, un-tagged feedback, user reviews, and emerging customer trends or product queries.

4. Content Collaboration

• Work closely with the marketing and creative teams to maintain a consistent brand tone and voice across all customer touchpoints.

• Share insights on recurring customer questions (e.g., mattress firmness options, back support features, trial period terms) to help shape content and FAQ updates.

5. Knowledge Management

• Maintain in-depth knowledge of Feelmax products, mattress materials (latex, memory foam, pocket springs), warranty policies, and trial terms.

• Continuously refine canned responses, macros, and FAQs to reflect accurate and updated product details.

6. Reputation & Crisis Management

• Calmly and professionally manage high-pressure situations, negative reviews, or delivery delay feedback.

• Collaborate with internal teams to handle public feedback tactfully and safeguard brand reputation.

Qualifications

• Education: Bachelor’s degree in Communications, Marketing, Business Administration, or a related field.

• Experience:

  • 3–4 years of experience in social media customer support or digital brand engagement (preferably within D2C, Home & Furnishings, or E-commerce).

  • Hands-on experience contacting customers proactively over the phone to resolve escalated issues.

  • Experience using social media management and ticketing platforms (e.g., Sprout Social, Hootsuite, Gorgias, Simplify360, or Freshdesk).

• Core Skills:

  • Exceptional written communication in English and Hindi, with a sharp focus on empathy, clarity, and tone.

  • Strong problem-solving abilities and quick decision-making skills.

  • In-depth understanding of social media platform features, comment moderation, and engagement best practices.

  • A patient, empathetic, and customer-first mindset.

Preferred Skills

• Proficiency in social listening and sentiment analysis tools.

• Hands-on experience with e-commerce support tools (e.g., Gorgias, Simplify360, Zendesk, or Salesforce).

• Practical understanding of online brand reputation management, review handling, and crisis communication strategies.